Administrative & Office

Just-In-Time Fills for Diverse Candidate Pools

A large Contact Center in the South represents a variety of service providers. They source some of the orders in-house and rely on external assistance for large or difficult orders. The fill-rate, quality and attrition of the talent provided by their lead outside source was not hitting the mark. In fact, attrition had risen to 50%. With so many clients to coordinate, this Contact Center needed a partner they could rely on to deliver right-fit talent in a timely manner.

Flexible Fills of Permanent Employees

large and expanding broadcast organization uses two tracks of Contact Center employees: inbound, to address technical support/billing/special orders, and outbound, to assist in sales. Management at the organization is keenly focused on customer service and market opportunity, and they continuously review analytics to pinpoint where to expand staff. They need a partner who can flexibly deliver enough permanent talent to fill a training class. 

Supplying the Right Fit for Every Job

When companies seek to fill only a small number of positions, it is not uncommon for suppliers to limit their sourcing efforts to active candidates already in their databases. However, this client needed a unique candidate that understood their business and could embrace the customer service mindset needed for a B2B company.

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